The deliverable
A service brief is a document, not a diagnosis
When an RV owner calls a mobile technician, the first fifteen minutes are spent translating. The owner says “the fridge stopped working.” The technician has to find out whether it fails on gas, on electric, or both; whether there is a code on the panel; whether the coach has been sitting off-level; and whether anything has been changed recently. That conversation is unbilled, it happens on the phone at a bad moment, and it is where most of the wasted trips come from.
The brief is that conversation, done in advance, in writing. It contains four things and nothing else.
- 01
Your observations, verbatim
Every triage answer, recorded as you gave it and labelled owner-reported. Nothing is upgraded to a fact because it sounded confident.
- 02
A safety and urgency call, with its reason
Emergency, same-day, or scheduled — and the specific answer that produced that call, so a technician can check our reasoning rather than trust it.
- 03
The standard check sequence for that system
What a qualified technician checks, in order. This is trade procedure, not a claim about your RV. We do not tell you what is broken.
- 04
An explicit list of what is unknown
Every question you skipped, printed in the brief. A gap you can see is worth more than a gap that is quietly hidden.
Why every line is tiered
A technician reading a brief needs to know instantly which lines came from a manufacturer manual and which came from an owner standing in a campground at nine at night. Both are useful. Confusing them is dangerous.
- Verified manufacturer fact
- Stated in a manufacturer service manual, owner’s manual, service bulletin, or recall notice.
- Industry consensus
- Standard practice across the RV service trade. Not specific to one manufacturer or model.
- Professional judgment
- A reasoned inference drawn from the evidence above. An informed opinion, not an established fact.
- Owner-reported symptom
- What RV owners report experiencing. Useful signal for a technician — not a diagnosis.
The brief is yours
You can send it to us with a technician request and we will look for a mobile technician who covers your area — or tell you plainly that we do not have coverage there yet. You can also copy it and text it straight to a technician you already trust, or take it to a service centre. We do not gate it, and we do not require you to request a technician to see it.
This is structured triage, not a diagnosis. Nothing here replaces hands-on inspection by a qualified RV technician. Any work involving propane, 120V AC wiring, or the chassis should be performed by a licensed professional.
Build my service briefQuestions about the brief
If you have an error code, start at the code lookup so it travels with the brief. If you want a technician afterwards, request one here.
- Is the service brief a diagnosis?
- No. It is a record of what you observed, a safety and urgency call with the specific answer that produced it, the standard check sequence for that system, and an explicit list of what is still unknown. It never states what is broken. A technician establishes that in person, and the brief exists to make that faster rather than to pre-empt it.
- Can I take the brief to my own technician or a service centre?
- Yes. It is a plain document, it is not gated behind a request, and nothing in it depends on us. Copy it and text it, email it, or print it. That is the intended use as much as sending it to us is.
- Why does the brief say what is unknown instead of leaving it out?
- Because the gaps are the useful part. A technician reading “the owner did not check whether it also fails on shore power” knows exactly what to test first. A brief that quietly omitted that would read as more complete and be worth less, and it would invite the technician to assume something nobody checked.
- Does the brief tell me whether to repair or replace?
- No — that judgement needs the unit in front of somebody, plus its age, parts availability, and what a teardown finds. What the brief does is let you put the question to a technician properly before they arrive, with your observations and the unresolved points already written down.
- How long does it take to produce?
- About five minutes of answering questions about what you can see, hear, smell, and measure. Triage never asks what you think the cause is, because observations can be checked and guesses send technicians down the wrong path with your money.